7.50am

:

Breakfast

8.00am

:

Opening Activity, self introduction, Inside-out and mind & heart methodology

9.00am

:

Assess my  Listening skill’s profile—Assessment with interpretation

10.00am

:

Why Listening is a problem?

10.30am

:

Coffee Break

11.00am

:

The Three modes of listening

12.30pm

:

Listening/Feed back ,Exercise

1.00pm

:

Lunch Break

1.30pm

:

Activity, the communication Train

2.30pm

:

The Ten commandments for effective listening: exercises

3.30pm

:

Listening to’ angry ‘ people, customers, colleagues—application level

4.30pm

:

Evaluation by Participants and Facilitator

5.00pm

:

Award of Certificate by a chief Guest